FAQ

Check-in at 3:00 PM and Check-out at 1:00 PM.

All guests must be registered at Front desk.

You will be charged from 50% up to 1 full nights stay according to schedule.

Our Double rooms have a maximum capacity of four people and our Single rooms are perfect for couples.

Yes, at arrival time guests are expected to pay in full for the length of their stay. A major credit card would be needed as a guarantee for any subsequent charges.

If you wish to cancel your reservation it must be done 72 hours in advanced by e-mail or by phone. To cancel a group reservation, you must notify by calling or e-mail at least 10 days in advance. We consider as group a reservation of 3 or more rooms.

To guarantee your reservation you must make a 50% deposit or leave a credit card as a guarantee. Once this is done, you will receive an e-mail confirming your reservation.

If the guest does not arrive by the day of reservation and does not cancel 72 hours prior, full payment will be charged on the credit card left as guarantee for a full nights stay.

Villa Toscana Hotel is a 100% smoke free space. We have designated smoking areas inside our gardens. Otherwise a fine of $2,600 pesos will be charged.

For the moment, no pets are allowed inside our rooms. Our staff in service will be happy to help accommodate your furry friend at a local pet hotel.

Surrounding Villa Toscana Hotel you will find a variety of local restaurants and bars. We offer exclusive promotions for our guests, please ask our staff for more information.